Terms & Conditions

cancellation policy

Your appointments are very important.

Terms & Conditions
Your appointment is reserved especially for you and, whilst I understand that sometimes changes are necessary, I respectfully ask that you let me know at least 48 hours’ in advance. My cancellation policy is strictly 48 hours’ for all clients. If I don’t receive 48 hours’ notice to cancel your appointment, then I may miss the opportunity to fill the space. If I don’t receive 48 hours’ notice to cancel your appointment, then unfortunately I need to make a 50% charge for this missed appointment. 

I completely understand that things can happen at the last minute and can assure you that I will be sympathetic in severe circumstances. 

Clients who have not had a cut or colour service before, or have not had a colour service for over 3 months with Voyena Mobile Hairdressing, must make arrangements for a complimentary consultation to be booked which will include a skin allergy test, this is to ensure we can talk through what you would like to achieve. Allergy tests must take place no later than 48 hours’ prior to a colour service. A 50% non-refundable booking fee will be requested to secure your appointment. This booking fee will be used as part payment towards your service and non-refundable if you cancel within 48 hours’ of your appointment.

For large group bookings a 50% booking fee is required. This booking fee will be used as part payment towards your service and non-refundable if you cancel within 48 hours’ of your appointment.